The Role
You will own the client relationship for a portfolio of accounts. One manager per account. You are the person who answers when something goes wrong and the person who notices before it does.
Key Responsibilities
- Own the relationship with a set of active client accounts.
- Run regular check-ins and delivery reviews.
- Coordinate with operations when there is a problem and own the resolution.
- Identify when a client's needs have grown and flag expansion opportunities.
Requirements
- At least two years of client-facing account management or customer success experience.
- Clear written and verbal communicator.
- Organised. You track commitments and follow through without being chased.
- Experience in a services or outsourcing business is a strong plus.